Privacy Policy



What do we do with your information?

As part of the buying and selling process, we collect personal information such as your name, address, email addresses, and phone numbers.

Upon submitting a credit application, your name, address, email addresses, phone numbers, business contact information, employer’s name and your title, bank information, and credit references are obtained.

Information collected is used solely for the purpose of buying or selling materials.

同意

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you imply consent to our collecting and using it for that specific reason only.

Security

To protect your personal information, we take reasonable precautions and follow the industry guidelines for best practices to make sure it is not inappropriately lost, 滥用, 访问, disclosed, 改变, or destroyed. Sorrento 木材 is PCI compliant.

Delivery Policy

The entire staff at Sorrento 木材 Company are eager to provide you with the very best building materials, 硬件, and concrete, backed by the best service. We strive to deliver top-quality materials at competitive pricing, give prompt attention to your needs at the job site.

Call/ In-Store Pickup

Sorrento 木材 strives to provide convenient same or next-day delivery service at a fair and affordable price. Please contact us for pricing. While we will make every reasonable effort to place your product as close as possible to where it is to be used. Clear communication by our customers regarding specific delivery concerns and situations at the point of order is extremely helpful in ensuring a successful delivery experience.

Returns and Credit

Returns of regularly stocked items are accepted within 30 days of original purchase subject to the following terms and conditions:

All returned items must be accompanied by their original receipt, in their original packaging, 未使用的, and in good condition. 木材 items must not be cut, weathered, or show any signs of use. Materials delivered and/or purchased from Sorrento 木材 belong to you. It is your responsibility to keep them clean, free from nail holes, saw marks, and to protect the material from the weather if you intend to return them to us for credit.

Special orders are not returnable for credit. Special orders not delivered or picked up at our store will automatically be billed to the customer's account 30 days after we receive them from our supplier.

We will not accept returns on drywall with crushed or broken corners, 擦伤, and indentations that render the product unusable and unsuitable for resale. We are happy to deliver small quantities of drywall to prevent over ordering.

Refunds will be issued by the original method of payment. Returns of large quantities may take up to 5 business days to process due to verification procedures. In the event you require a pickup of returns from your jobsite, pickup fees plus a handling charge may apply.

Backordered Items

If any item is not in stock with the manufacturer, it is automatically placed on a back order. If it is discontinued, we will explore options of accessing these items for you. In the event of either situation taking place, you will be notified via phone, with an estimated release date for the backordered items and/or other options. Back ordered items are charged when placing your order. If you cancel a back ordered item, you will receive a refund back to the original method of payment if the items are able to be canceled. Some special-order items are not able to be canceled with our vendors and refunds are not available.